topic Re: Using data on a cruise in Mobile Services

Using data on a cruise

Athorpe33333 — Sat, 24 Jun 2023 21:46:33 GMT

Hi I am going on a cruise for the first time around the Mediterranean and don’t know if I should get the WiFi package or use roaming on my phone I need some ideas as don’t want to be able to face time and use the internet and play games without costing me loads on top

Re: Using data on a cruise

XRaySpeX — Sat, 24 Jun 2023 23:59:01 GMT

While you are out of touch with land based networks it'll be expensive. You cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/maritimeshipsferriesandcruises.

However when you can get a signal from an EU country you may use your usual UK allowances with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.29 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £15 / month.

On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. If you opt for neither you will be paying standard rates for calls & texts.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: Using data on a cruise

HayleyJ79 — Wed, 23 Aug 2023 08:47:45 GMT

Please can we have confirmation how to prevent connecting to the Maritime network when cruising. Does this happening automatically or will we receive notification. ?

Re: Using data on a cruise

HayleyJ79 — Wed, 23 Aug 2023 08:52:30 GMT

Due to go on a cruise, I have free EU roaming and with the exception of 1 stop all ports are covered under my free EU roaming. However I have read that it is possible to get automatically connected to the maritime network whilst on the ship and incur high charges. How can I avoid this without having to turn my phone off or on aeroplane mode.

Re: Using data on a cruise

XRaySpeX — Wed, 23 Aug 2023 10:00:56 GMT

@HayleyJ79 : Airplane Mode ON.

Re: Using data on a cruise

HayleyJ79 — Wed, 23 Aug 2023 11:12:10 GMT

Is that the only option? What about when we dock?

Re: Using data on a cruise

XRaySpeX — Wed, 23 Aug 2023 12:15:00 GMT

@HayleyJ79 : Airplane Mode OFF.