topic Re: Calling uk from Germany in Mobile Services

Calling uk from Germany

Karen1906 — Sat, 24 Jun 2023 10:20:32 GMT

I can call German numbers but i can’t call uk numbers. I can’t find the manage my device option either.

bristolian — Sat, 24 Jun 2023 11:07:22 GMT

One of two things likely cause this.

1: There's an issue with the particular German network you're connected to. Try manually selecting a different one.

2: You have an international call bar active, which CS will need to check. Have you been able to call UK numbers from Germany previously?

XRaySpeX — Sat, 24 Jun 2023 11:42:56 GMT

Are you on contract or PAYG?

Karen1906 — Sat, 24 Jun 2023 11:52:54 GMT

It was ok before. If it was a network problem why can I call German numbers?

Karen1906 — Sat, 24 Jun 2023 11:53:07 GMT

Contract

bristolian — Sat, 24 Jun 2023 12:21:40 GMT

Try toggling flight mode and manually selecting a different German network.