topic Password needed when I ring 150, but I don't have one in Mobile Services

Password needed when I ring 150, but I don't have one

theSkipper — Fri, 23 Jun 2023 10:44:40 GMT

When I ring 150, I am always asked for 'my password'. I have never had one. When I tell them this, they say I have failed authentication and won't talk to me any longer. What is this password, and how do I get one?

Re: Password needed when I ring 150, but I don't have one

Alex_M — Fri, 23 Jun 2023 10:55:25 GMT

Hi @theSkipper,

If you get back in touch with customer service, they should be able to ask you other security questions (name, address, phone, email, bill amount, bill date) to verify your identity. They should also then be able to change/set up your phone password.

Thanks,
Alex