topic Re: Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone in Mobile Services

Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone

Gemm2 — Fri, 23 Jun 2023 12:06:08 GMT

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone

Alex_M — Fri, 23 Jun 2023 10:50:54 GMT

Upgrading shouldn't affect your network unless you are also being sent a new sim card. What did you upgrade to/from?

I'd first recommend checking for problems in your area using the Network & Coverage Tool.

Put in your postcode and choose your phone model, then click 'Check Status'.

https://coverage.ee.co.uk/coverage/ee

P.S. Please refrain from posting personal information (full name) on the community forum for your own safety 😊

Thanks,
Alex

Re: Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone

Gemm2 — Fri, 23 Jun 2023 10:56:39 GMT

From Samsung 20 fE too the Samsung galaxy s23 ultra no network service

Re: Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone

Alex_M — Fri, 23 Jun 2023 11:03:28 GMT

Did you do the network check? What was the result?

It could just be that EE have sent you a new sim - so if one does arrive, please put it into your new phone and you should have service as normal.

Thanks,
Alex

Re: Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone

bristolian — Fri, 23 Jun 2023 11:24:56 GMT

A replacement SIM will often be supplied with upgrade phones incase there's a problem with your current SIM or it doesn't fit your new phone.

If your existing SIM works and fits your new phone, use it. No need to cause issues by unnecessarily changing SIM.

Re: Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone

Leanne_T — Fri, 23 Jun 2023 12:22:15 GMT

Hi @Gemm2

Thanks for coming here.

Are you using the new SIM card or your existing SIM?

Speak soon 🙂

Leanne.

Re: Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone

Gemm2 — Fri, 23 Jun 2023 12:26:13 GMT

Same sim card

Re: Hello miss xxxxx xxxx here upgraded yesterday an have no network on either phone

Leanne_T — Fri, 23 Jun 2023 12:30:58 GMT

Thanks @Gemm2

Can you try the SIM in the old phone, does signal show?

Leanne 🙂