topic Re: Roaming in Germany and Austria in Mobile Services

Roaming in Germany and Austria

Byzer — Thu, 22 Jun 2023 19:15:28 GMT

Upgraded EU roaming, currently have 4 bars 4 g. Cannot make calls or use data despite good signal. All settings checked and correct, changed networks, reset etc etc anyone else with same issues / solution?
my wife’s phone is on same network / account and running ok

Re: Roaming in Germany and Austria

bristolian — Thu, 22 Jun 2023 20:22:50 GMT

Have you been able to make calls or use data since arriving in your host country? What settings have you checked, and how?

The main setting you need to have done, is to enable international roaming by texting ROAMING to 150 before leaving the UK.

Did you receive the welcome text message on your arrival?

Re: Roaming in Germany and Austria

CarlosSOS — Thu, 22 Jun 2023 21:25:06 GMT

We are in the US and having the very same problem, purchased roaming further, one phone works the other a complete brick. I hope you manage to get yours sorted.

Re: Roaming in Germany and Austria

Byzer — Fri, 23 Jun 2023 05:49:40 GMT

All of what you suggest was done, I have not had a welcome message though

Re: Roaming in Germany and Austria

Katie_B — Fri, 23 Jun 2023 06:33:04 GMT

Good morning @CarlosSOS and @Byzer.

Could you both confirm if you activated roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Speak soon,

Katie

Re: Roaming in Germany and Austria

Byzer — Fri, 23 Jun 2023 07:08:06 GMT

Yes, phone was working well 3 days then nothing. See previous messages

Re: Roaming in Germany and Austria

Byzer — Fri, 23 Jun 2023 07:11:39 GMT

Hi Katie, my wife’s phone is working fine. I called Ee and upgraded to roaming before leaving the Uk, I also spoke to Ee yesterday who went through my settings and said all perfect. We then disconnected and reset networks but no change. They transferred me to tech support who done similar exercises but their system was down and could not investigate further, I will call again today when possible

Re: Roaming in Germany and Austria

Katie_B — Fri, 23 Jun 2023 07:13:40 GMT

Hi @Byzer.

My apologies I missed the part saying your phone had previously worked.

The next steps I would advise would to be getting in touch with our technical care team. If you could please keep us updated here on the outcome of your call that would be great.

Katie

Re: Roaming in Germany and Austria

Byzer — Fri, 23 Jun 2023 13:10:47 GMT

Hi all..

thank you for your input. I have now been able to speak to technical and they found that I had some international call / internet restrictions which should have been removed, he did this and also advised that network selection auto should always be switched off and selected manually when abroad. Simply choose whichever provides best coverage for the area I’m in. All resolved 👍

Re: Roaming in Germany and Austria

Katie_B — Fri, 23 Jun 2023 13:12:39 GMT

Thanks for coming back and letting us know @Byzer.

It's great to hear this is now resolved.

Katie