topic Phone connection issues Portugal in Mobile Services

Phone connection issues Portugal

Bradders101 — Thu, 22 Jun 2023 09:47:39 GMT

Hi I’m in Portugal and my phone has stopped working I can’t use my txts calls or internet could you help to get my phone back so I can call family I have checked my data allowance & I still have over 72 gig of data left I have an unlimited txts and calls within on my account

Re: Phone connection issues Portugal

Alex_M — Thu, 22 Jun 2023 10:03:52 GMT

Hi @Bradders101,

Do you have phone signal currently? What does it show in terms of a mobile connection?

Have you tried manually selecting a mobile network in your phone settings? If not, what phone do you have so I can send you a guide?

Thanks,
Alex

Re: Phone connection issues Portugal

Leanne_T — Thu, 22 Jun 2023 10:26:39 GMT

Hi @Bradders101

Thanks for coming here 🙂

Can I also check, are you with us on a pay as you or a pay monthly account?

Have you been using your phone in Portugal?

Leanne 🙂