https://community.ee.co.uk/t5/Mobile-Services/Service-issue-in-Italy-21-06/m-p/1266429#M28308 <P>Hi&nbsp;</P><P>My parents are in Italy at the moment (have been for a couple of weeks) and today have no service on their phones. Both show 4G coverage but they’re unable to connect to a network and cannot send / receive messages, connect to the internet or make calls. Is there a service/network outage? If not, any recommendations please?<BR /><BR /></P><P>Thanks.</P> Wed, 21 Jun 2023 10:18:14 GMT hattie_x 2023-06-21T10:18:14Z https://community.ee.co.uk/t5/Mobile-Services/Service-issue-in-Italy-21-06/m-p/1266429#M28308 <P>Hi&nbsp;</P><P>My parents are in Italy at the moment (have been for a couple of weeks) and today have no service on their phones. Both show 4G coverage but they’re unable to connect to a network and cannot send / receive messages, connect to the internet or make calls. Is there a service/network outage? If not, any recommendations please?<BR /><BR /></P><P>Thanks.</P> Wed, 21 Jun 2023 10:18:14 GMT https://community.ee.co.uk/t5/Mobile-Services/Service-issue-in-Italy-21-06/m-p/1266429#M28308 hattie_x 2023-06-21T10:18:14Z https://community.ee.co.uk/t5/Mobile-Services/Service-issue-in-Italy-21-06/m-p/1266475#M28321 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3761866">@hattie_x</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If there's a service outage, it's likely to be with the Italian network provider. Have they tried manually connecting to a different available network?</P> <P>Chris</P> Wed, 21 Jun 2023 12:17:07 GMT https://community.ee.co.uk/t5/Mobile-Services/Service-issue-in-Italy-21-06/m-p/1266475#M28321 Christopher_G 2023-06-21T12:17:07Z