topic Unable to roam in Nigeria in Mobile Services

Unable to roam in Nigeria

revkay — Wed, 21 Jun 2023 09:39:38 GMT

Hello all

i forgot to turn off roaming before leaving but I called custmer service from abroad to get this turned on. I have been assured this is now ON but i am still getting Emmergancy calls only on my phone. I have switched off / ON and it hasnt helped. I am on pay monthly contract .And i have £50 Usage Cap .

Re: Unable to roam in Nigeria

Christopher_G — Wed, 21 Jun 2023 11:41:27 GMT

Hi @revkay

Welcome to the community.

It can take up to 24 hours to activate, and maybe a little longer when you're already abroad. Keep trying to restart your phone and maybe manually try to connect to other available networks.

Chris

Re: Unable to roam in Nigeria

PreyeOGRIKI — Tue, 19 Sep 2023 09:56:48 GMT

My number worked well for about 2 weeks since I returned to Nigeria and is presently inactive; it is no longer receiving text messages. When I try to make calls with it, I get a recorded response: 'This number is barred from making calls; please contact your nearest 9Mobile Xperience Centre'. That was last week. Right now, there is a notification that says: 'not registered on the network'

Re: Unable to roam in Nigeria

Christopher_G — Tue, 19 Sep 2023 10:02:48 GMT

Hi @PreyeOGRIKI

Are you able to try and manually connect to another Nigerian network? Do you have a contract SIM or pay as you go?

Chris

Re: Unable to roam in Nigeria

PreyeOGRIKI — Tue, 19 Sep 2023 11:36:49 GMT

Halo,

I have a contract SIM, it is connected to a network which am unable to identify but the roaming is not working. When I try to use the line I get the notification: 'not registered on the network'

Re: Unable to roam in Nigeria

Christopher_G — Tue, 19 Sep 2023 11:49:53 GMT

You may need to speak to our Mobile Care team so that we can check your account from our side, @PreyeOGRIKI

Chris