topic Re: Currently in Spain in Mobile Services

Currently in Spain

ShazzaLev — Wed, 21 Jun 2023 05:23:27 GMT

my iPhone 13 shows I have 4/5g and a carrier but am unable to surf the net or get connected at all any suggestions?

Re: Currently in Spain

Chris_B — Wed, 21 Jun 2023 06:09:08 GMT

@ShazzaLev Are you on contract or PAYG ?

Re: Currently in Spain

Leanne_T — Wed, 21 Jun 2023 07:31:59 GMT

Hi @ShazzaLev

Thanks for coming here.

Can you make calls and send texts?

Are you with us on pay monthly or pay as you go?

Thanks 🙂

Leanne.

Re: Currently in Spain

ShazzaLev — Wed, 21 Jun 2023 07:40:14 GMT

Can text & call Pay as u go--

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Re: Currently in Spain

Leanne_T — Wed, 21 Jun 2023 07:39:24 GMT

Thanks @ShazzaLev

What happens when you try and use data?

Did you purchase the Roam like home add-on to use your pack allowance in Spain?

Leanne 🙂

Re: Currently in Spain

ShazzaLev — Wed, 21 Jun 2023 07:45:55 GMT

Purchased in Spain shows I have 4/5g and a carrier but doesn’t work--

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Re: Currently in Spain

ShazzaLev — Wed, 21 Jun 2023 07:44:16 GMT

PAyg

Re: Currently in Spain

Leanne_T — Wed, 21 Jun 2023 07:46:55 GMT

Thanks @ShazzaLev

Can you try manually searching for another network in Settings > Mobile Data > Network Selection, does this work for you?

Leanne.

Re: Currently in Spain

ShazzaLev — Wed, 21 Jun 2023 10:41:41 GMT

Tried that no good, now have received a message that if I want to use data
I need to purchase an add on which I already have--

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Re: Currently in Spain

Leanne_T — Wed, 21 Jun 2023 10:41:04 GMT

Which add-on did you previously purchase and when? @ShazzaLev

Leanne.

Re: Currently in Spain

ShazzaLev — Wed, 21 Jun 2023 11:29:50 GMT

Only ever bought an add on data never a package never had a problem --

[mod edit: removed personal details from the forum]

Re: Currently in Spain

Leanne_T — Wed, 21 Jun 2023 11:29:19 GMT

Roaming in the EU on pay as you go has changed recently, please see our Pay As You Go charges for roaming in the EU, Help page @ShazzaLev

Leanne.