topic Re: Roaming in Mobile Services

Roaming

Chanelle951 — Mon, 19 Jun 2023 16:36:21 GMT

Just a month ago my EE number was working all over Europe now it’s not ! I’m pretty confused please help me understand how to change it

bristolian — Mon, 19 Jun 2023 16:57:10 GMT

Is this a PAYG phone or pay-monthly?

In what way is your phone not working?

Northerner — Mon, 19 Jun 2023 17:20:00 GMT

If youre on a pay monthly contract have you recently upgraded.

Thanks

Chanelle951 — Mon, 19 Jun 2023 17:27:47 GMT

No the website doesn’t show how to upgrade

Northerner — Mon, 19 Jun 2023 17:49:12 GMT

I asked if you had upgraded. The reason is that this normally resets your roaming and you need to reactivate roaming once you've upgraded.

Are you in the UK or if not when were you on the UK network last?

Thanks

XRaySpeX — Mon, 19 Jun 2023 18:02:54 GMT

@Chanelle951 : If you're on PAYG the roaming rules were changed on 6 June.

You’ll now be charged to use your minutes, texts and data allowances in our EE Europe zone.

Please see our Pay As You Go charges for roaming in the EU, Help page for more details.