topic Re: No network while roaming in canada in Mobile Services

No network while roaming in canada

Jpp1 — Mon, 19 Jun 2023 11:30:39 GMT

I usually receive a text when i land in a new country letting me know that network connectivity has been activated but did not this time around. I have travel pass to use my data and minutes when in am abroad. All the settings look right in its the app and device but my phone/sim will not connect to any network over here. How can I resolve the matter? Thanks

Re: No network while roaming in canada

bristolian — Mon, 19 Jun 2023 11:55:57 GMT

The only setting that's relevant to use your phone abroad is international roaming, and this is on your account not the phone.

You mentioned being able to roam previously, was this in the EU or outside? There are two levels of roaming enablement, one is EU-specific the other is global. The normal method is to text ROAMING to 150 before leaving the UK - to enable full roaming.

If the correct roaming is active, then you can often resolve local network issues by toggling flight mode or manually selecting an alternative operator. If you only have EU-roaming active, then you will need to contact EE CS to rectify.

Re: No network while roaming in canada

Jpp1 — Mon, 19 Jun 2023 14:45:53 GMT

Thank you. I do have the “roam abroad pass” but I am still not able to connect to the local network in Canada. I tried resetting my phone and data roaming is “on”.

Sent from my iPhone

Re: No network while roaming in canada

Christopher_G — Mon, 19 Jun 2023 15:07:01 GMT

Have you tried manually connecting to a network, @Jpp1?

If so, what happens? Are there any error messages?

Chris

Re: No network while roaming in canada

Jpp1 — Mon, 19 Jun 2023 15:19:53 GMT

Yes, Tried to manually connect (select one of the network). It gets me on for 10 secondes and I get kicked out no matter which network I select. I get “sos” display on the status bar almost immediately.

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Re: No network while roaming in canada

bristolian — Mon, 19 Jun 2023 16:35:59 GMT

The only setting that's relevant to use your phone abroad is international roaming, and this is on your account not the phone. Data roaming is just a phone setting for using data whilst roaming, much like making a call could be termed voice roaming.

The Roam Abroad pass is just a billing add-on, and unfortunately doesn't enable the roaming facility itself.

Re: No network while roaming in canada

Jpp1 — Mon, 19 Jun 2023 17:06:47 GMT

Thank you

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