https://community.ee.co.uk/t5/Mobile-Services/Phone/m-p/1265374#M28167 <P>Why when I ring 150 to sort my upgrade out does it keep cutting off have tried it for last half hour just keeps cutting me off after 20 seconds or so.</P><P>&nbsp;</P> Sun, 18 Jun 2023 12:54:22 GMT Beller83 2023-06-18T12:54:22Z https://community.ee.co.uk/t5/Mobile-Services/Phone/m-p/1265374#M28167 <P>Why when I ring 150 to sort my upgrade out does it keep cutting off have tried it for last half hour just keeps cutting me off after 20 seconds or so.</P><P>&nbsp;</P> Sun, 18 Jun 2023 12:54:22 GMT https://community.ee.co.uk/t5/Mobile-Services/Phone/m-p/1265374#M28167 Beller83 2023-06-18T12:54:22Z https://community.ee.co.uk/t5/Mobile-Services/Phone/m-p/1265390#M28173 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3751644">@Beller83</a></SPAN>&nbsp;</P> <P>Thanks for coming here <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>If you can give us another call on 150, option 2 &gt; option 1 &gt; option 2 &gt; option 1 &gt; option 1 &gt; option 3 &gt; continue to hold after the message stating a text has been sent then press option 9.&nbsp; Our mobile care team will be able to help you with your upgrade options.&nbsp;</P> <P>Thanks.</P> <P>Leanne</P> Sun, 18 Jun 2023 13:15:39 GMT https://community.ee.co.uk/t5/Mobile-Services/Phone/m-p/1265390#M28173 Leanne_T 2023-06-18T13:15:39Z