topic Re: Cannot make calls abroad in Mobile Services

Cannot make calls abroad

Juliehug1 — Sat, 17 Jun 2023 09:38:01 GMT

I can’t make calls while abroad, even though EE says I can, I’ve tried resetting etc, I have an iPhone 12.

any advice?

Re: Cannot make calls abroad

Chris_B — Sat, 17 Jun 2023 09:40:56 GMT

@Juliehug1 Are you on contract or PAYG ? Where a-bouts are you ?

Re: Cannot make calls abroad

Juliehug1 — Sat, 17 Jun 2023 09:44:42 GMT

Hi
I’m on a contract and in Malta.

Re: Cannot make calls abroad

Leanne_T — Sat, 17 Jun 2023 09:56:38 GMT

Hi @Juliehug1

Thanks for coming here.

Did you text ROAMING to 150 before travelling to make sure the account was set up for roaming?

Can you send texts?

Leanne 🙂

Re: Cannot make calls abroad

Juliehug1 — Sat, 17 Jun 2023 10:37:42 GMT

Hi Leanne
No but I’ve done that since being here, I got a message saying I’m all set
up.

I had this issue wifh an old iPhone and took it into Ed shop and they
changed it to 5g. It’s on 5g now so don’t understand it.

Re: Cannot make calls abroad

Leanne_T — Sat, 17 Jun 2023 10:40:32 GMT

Hi @Juliehug1

Can you try going into Settings > Mobile Data > Network Selection, turn off automatic and manually search, can you choose a different network to see if you can make calls?

Leanne.

Re: Cannot make calls abroad

Juliehug1 — Sat, 17 Jun 2023 10:53:42 GMT

Hi, I’ve tried that still getting a message saying number is invalid whsn I
dial.
No problem thankfully I don’t really need to make any calls but it is
really annoyingly
No doubt it’s something simple I haven’t done- not sure what.

Thanks for replying, I’m home in a few days .

Re: Cannot make calls abroad

bristolian — Sat, 17 Jun 2023 11:41:54 GMT

@Juliehug1 wrote:
Hi Leanne
No but I’ve done that since being here, I got a message saying I’m all set
up.

The roaming facility is what enables a phone to connect to a foreign network - without it being enabled, you won't get that connection and thus no service abroad.

Texting ROAMING to 150 enables the facility, but if it's not active then you do have a catch-22 situation of having no service abroad with which to send a text or make a call.

Roaming is not a phone setting that you can alter yourself. There is a menu option for data roaming, which just means using mobile data whilst roaming.

Re: Cannot make calls abroad

Leanne_T — Sat, 17 Jun 2023 11:47:26 GMT

Is this happening for all numbers that you try and call? @Juliehug1

Can you call 150?

Leanne.

Re: Cannot make calls abroad

Juliehug1 — Sat, 17 Jun 2023 13:55:42 GMT

It’s every number, but I can call 150

Re: Cannot make calls abroad

Leanne_T — Sat, 17 Jun 2023 14:04:18 GMT

If you have time, I would advise calling us again on 150 to get this looked into further @Juliehug1

Or, when you get back please give us a call for the team to run some troubleshooting for you.

Leanne 🙂

Re: Cannot make calls abroad

Juliehug1 — Sat, 17 Jun 2023 15:01:47 GMT

Ok I will do, thank you so much😀

Re: Cannot make calls abroad

Leanne_T — Sat, 17 Jun 2023 15:05:38 GMT

No problem @Juliehug1

Enjoy the rest of your time in Malta 🙂

Leanne.