topic Re: No data in Ibiza in Mobile Services

No data in Ibiza

Italylyns — Fri, 16 Jun 2023 21:04:14 GMT

My daughter has a contract similar in addition to my main phone.

She has mobile data on, data roaming activated, auto.atic network and still can't use her data... why not???

Re: No data in Ibiza

bristolian — Fri, 16 Jun 2023 21:28:48 GMT

Does your daughter have roaming activated? That's what would enable her phone to connect to foreign networks.

Without that, voice call roaming, data roaming or text roaming will be impossible.

Roaming is an account based setting and not anything that can be changed on your faught

Re: No data in Ibiza

Italylyns — Sat, 17 Jun 2023 07:11:20 GMT

Yes roaming i activated

I'll have to call in again as you can imagine how it's going, a 20 year old in Ibiza without data 🤦‍♀️

Re: No data in Ibiza

Leanne_T — Sat, 17 Jun 2023 07:31:05 GMT

If you can call us if you're the account holder, our customer care team will check everything is set up for her phone @Italylyns

I hope she is having an amazing time 🙂

Leanne.

Re: No data in Ibiza

Italylyns — Sat, 17 Jun 2023 08:05:41 GMT

Morning

The texts are just taking me in circles and i cant get to speak to an advisor

Re: No data in Ibiza

bristolian — Sat, 17 Jun 2023 09:17:21 GMT

@Italylyns wrote:

Yes roaming i activated ♀️

How did you do this?

If roaming genuinely is activated on your daughter's phone - evidenced by a local network connection being displayed onscreen, then connectivity issues can often be caused by local network issues. Toggling flight mode or manually selecting a different local network can often resolve this.

Re: No data in Ibiza

Leanne_T — Sat, 17 Jun 2023 09:55:26 GMT

Hi @Italylyns

If you can give us another call on 150, option 2 > option 1 > option 2 > option 1 > option 1 > option 3 > continue to hold after the message stating a text has been sent then press option 9. Our mobile care team will be able to get this looked into for you.

Leanne