topic Re: Voicemail turn off in Mobile Services

Voicemail turn off

Flukey_70 — Fri, 16 Jun 2023 20:24:46 GMT

A week or so ago I read a post from someone saying that they had problems turning off voicemails by sending VM off to 150

I rang tech support who checked with their second line team and they said they are aware of a problem and are working on it.

This problem seems to have been going on weeks and there’s still no fix?

Anyone know anything else?

Re: Voicemail turn off

Chris_B — Fri, 16 Jun 2023 20:35:03 GMT

@Flukey_70 Have you tried VOICEMAIL DIVERT OFF to 150 ?

Re: Voicemail turn off

Flukey_70 — Fri, 16 Jun 2023 20:40:31 GMT

Just tried and same automated response

Hi Martin, we've had a problem with your request, please try again a little later.

Re: Voicemail turn off

Christopher_G — Sat, 17 Jun 2023 06:43:56 GMT

OK, thanks @Flukey_70

If you speak to our Mobile Care team, they'll be able to look into this for you and remove the voicemail manually for you.

Chris

Re: Voicemail turn off

Flukey_70 — Sat, 17 Jun 2023 09:12:42 GMT

Hi

Thanks but i don’t want it removed I want the ability to turn it off and on when needed it’s not much to ask really

Sent from my iPhone

Re: Voicemail turn off

Leanne_T — Sat, 17 Jun 2023 10:06:02 GMT

Hi @Flukey_70

If you report this to us on 150, the team can look into why you are unable to remove the voicemail and help get this resolved, so you can text VM OFF and VM ON when needed.

Leanne 🙂

Re: Voicemail turn off

Flukey_70 — Sat, 17 Jun 2023 11:42:12 GMT

Hi Leanne

I’ve just spent half an hour on the phone and no they can only manually turn Vm off but I’d need to call every time to turn on and off. They said it’s a known issue and they are working on fixing VM on and Vm off.

S pretty poor that it’s taking this long to fix. It should be a core ability to be able to turn voicemail off and on…

Re: Voicemail turn off

Leanne_T — Sat, 17 Jun 2023 11:44:48 GMT

Hi @Flukey_70

Thanks for coming back and letting me know, the team will be working to get this resolved for you.

If you can keep trying texting 150 when needed to see if this works or call us when you would like the voicemail on or off.

Leanne.