topic Re: Cannot phone from abroad in Mobile Services

Cannot phone from abroad

abwwxuz — Thu, 15 Jun 2023 08:34:48 GMT

I have the same problem as a previous messager today. I am in Spain and completely unable to use my mobile phone to call abroad. Whenever I dial any UK number I get a voice message saying calls to this number are restricted and telling me to phone freephone 470. When I do that I hear a Spanish voice speak for a few seconds then it cuts off. I can't even phone EE customer services and there is currently no way I can send them a message. I am getting desperate - please help me.

P.S. I already activated roaming on my phone for internet and calls from abroad.

Re: Cannot phone from abroad

Caseando — Thu, 15 Jun 2023 08:48:56 GMT

I am having the exact same problem as you.

I had a missed call and someone left a Voice message. I am trying to access this 22 seconds message and I am getting the same message as you. When I try to call 470 or any other UK number I am getting the same message of "calls to this number are restricted... phone freephone 470".

I am in Spain too.

Re: Cannot phone from abroad

abwwxuz — Thu, 15 Jun 2023 09:06:47 GMT

Thanks for your posting. Is there any way we can contact EE customer services? I checked online and they say their messaging service is not available at the moment.

Sent from Android device

Re: Cannot phone from abroad

Caseando — Thu, 15 Jun 2023 09:53:15 GMT

I have just fixed mine!!!

All I have done is go to Settings and change the Network to a different provider (I have changed from Orange to Movistar and it has done the trick!!)

Re: Cannot phone from abroad

NigelMoore — Thu, 15 Jun 2023 21:14:00 GMT

I exactly the same - EE of course uncontactable - that's why they're the greatest uk network - king useless

Re: Cannot phone from abroad

Christopher_G — Fri, 16 Jun 2023 06:36:46 GMT

Hi @NigelMoore

Is it working any better this morning? Have you tried manually connecting to a different network?

Chris

Re: Cannot phone from abroad

abwwxuz — Fri, 16 Jun 2023 07:01:42 GMT

Unfortunately I still haven't been able to deal with the problem. I have gone to account settings but cannot see where I can manually switch my account to another provider.

I am now really in despair. If anyone working for EE customer services sees this message could they please contact me to resolve the issue. I am in Spain and my full number is +34 794 399 0696.

Sent from Android device

Re: Cannot phone from abroad

NigelMoore — Fri, 16 Jun 2023 07:14:06 GMT

Yes Chris changed network successfully thank you.

Re: Cannot phone from abroad

Christopher_G — Fri, 16 Jun 2023 07:16:58 GMT

Excellent, thanks for letting me know, @NigelMoore 🙂

Enjoy the rest of your trip.

Chris

Re: Cannot phone from abroad

abwwxuz — Fri, 16 Jun 2023 09:43:58 GMT

have tried to do that but cannot find anywhere in my account settings where I can change the network.

Re: Cannot phone from abroad

abwwxuz — Fri, 16 Jun 2023 15:54:14 GMT

Christopher I am getting desperate. I can't even contact EE customer services to get this block on phone calls abroad removed from my phone. Could you or another member of your team please phone me or send me a text message which I can reply to. I am in Spain and my full number is +xx xxx xxx xxxx

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Cannot phone from abroad

Christopher_G — Fri, 16 Jun 2023 10:10:33 GMT

What kind of phone are you using, @abwwxuz?

Chris

Re: Cannot phone from abroad

abwwxuz — Fri, 16 Jun 2023 10:28:53 GMT

As l've already said, I've gone into my account settings but can't see anywhere where I can manually change the network provider.

My phone is an Oppo A77 5G.

Sent from Android device

Re: Cannot phone from abroad

Christopher_G — Fri, 16 Jun 2023 10:33:13 GMT

Try these steps please, @abwwxuz:

Tap on Settings
Tap on SIM card & mobile data
Choose a SIM card (Dual SIM)
Tap on Carrier
Disable Auto select
Tap on Off
Select an Available network

Thanks

Chris

Re: Cannot phone from abroad

abwwxuz — Fri, 16 Jun 2023 13:16:53 GMT

Hi Chris,

I thought the postings meant go to EE account settings to change the network provider - not the phone settings. No wonder I couldn't find any option there to do that. You made it much clearer in your last message.

So I did the steps you suggested and managed to change the network to Movistar-EE. I'm very glad to tell you it has worked - I can at last make calls abroad again.

Thank you very much for your help.

Bruce

Sent from Android device

Re: Cannot phone from abroad

James_B — Fri, 16 Jun 2023 13:23:11 GMT

That's great news @abwwxuz 🙂

Thanks for letting us know.

James