topic Re: Roaming abroad (add-on) not working in Mobile Services

Roaming abroad (add-on) not working

Zoey5 — Thu, 15 Jun 2023 19:45:41 GMT

Hello I bought a sim local pack with unlimited minutes, texts and 125gb of data. I have then travelled UK first to another EU contries. The roaming was working for the first 13 days ( by using "ONE" add-ons) however it has now stopped working. I have been on the phone to EE but it failed and they can't find a reason as to why my data isn't working. My EE account says that I have data available( It shows that my unlimited mins, texts &data 1day add-on is activated) . Roaming is active on my phone. Has anyone had this issue or know a fix? Thanks

Re: Roaming abroad (add-on) not working

LIZA2727 — Thu, 15 Jun 2023 20:11:01 GMT

Hello I have had the same issue for 2 days. I am travelling abroad in iceland and the roaming suddenly went down. There appears to be quite a number of people who are having the same issue as well. No one has found a fix for this nor can EE customer service. Given that its an EE system issue I doubt there is much you can do from your end. I'd suggest if it's urgent to get a new sim from a different company in the interim.

Re: Roaming abroad (add-on) not working

bristolian — Thu, 15 Jun 2023 20:15:58 GMT

If roaming has previously worked, nothing should have changed at EE's end and this is potentially a local network issue. Often restarting your phone, toggling flight mode or manually selecting an alternative local operator - will resolve this.

Re: Roaming abroad (add-on) not working

LIZA2727 — Thu, 15 Jun 2023 20:24:35 GMT

Hello I have tried manually changing networks, restarting network settings, restarting phone, flight mode. If I attempt to add data I get an error. ROAMEU1D AND ROAMEU7D do not work. I have a current Pack enabled and customer service have put me onto two different ones to no avail. I doubt it is a local network error as there are a number of feeds on here from people in Spain, Canada, Norway who are having the same issue. I believe this is an EE issue as I was roaming fine for 10 days only for it to stop suddenly whilst I have 70GB of current data for use in UK and EU.

Re: Roaming abroad (add-on) not working

Cayden — Thu, 15 Jun 2023 21:21:26 GMT

Same problem here in France, none of customer service can solve this.

Re: Roaming abroad (add-on) not working

Zoey5 — Fri, 16 Jun 2023 07:59:50 GMT

I‘ve tried everything.. (turned the phone off and restarting, airplane mode, ee card with another phone, reset network setting) but everything failed...😭😭