topic Re: Re: Roaming in Canada problem in Mobile Services

Re: Roaming in Canada problem

Kamran99uk — Thu, 15 Jun 2023 18:13:16 GMT

I have also had this problem, landed in new York yesterday after adding the roaming option the day before the flight, it worked fine in new York, then caught the connection flight to Canada and the signal is literally none existant, if I reboot the signal works for less then a minute then it's gone again.

PLEASE HELP URGENTLY!

Re: Re: Roaming in Canada problem

LIZA2727 — Thu, 15 Jun 2023 18:41:11 GMT

Hey I have had this issue for 2 days now and EE have not found a resolution or contacted me to assist when they said that they would. I would suggest that if you need it sorted urgently to get another sim card. This seems to be a system issue that extends across the world. I am in iceland and have been without internet for days.

Re: Re: Roaming in Canada problem

Katie_B — Fri, 16 Jun 2023 06:24:13 GMT

Hello @Kamran99uk.

Welcome to the community.

Have you tried manually connecting to another available network?

Speak soon,

Katie

Re: Re: Roaming in Canada problem

Katie_B — Fri, 16 Jun 2023 06:26:16 GMT

Hi @LIZA2727.

I can see you have been speaking with another member of staff. Please let me chase this for you.

Thanks,

Katie

Re: Re: Roaming in Canada problem

LIZA2727 — Fri, 16 Jun 2023 07:05:40 GMT

No staff member is speaking to me. They reply on the forum that they are but I'm getting nothing. I have tried that yes about 50 times.

Re: Re: Roaming in Canada problem

Leanne_T — Sun, 18 Jun 2023 13:53:12 GMT

Hi @LIZA2727

Have you spoken to our mobile care team to get this looked into since you posted?

Leanne.