topic Re: In Kenya and can’t get network. Need help fast in Mobile Services

In Kenya and can’t get network. Need help fast

Cal1972 — Thu, 17 Nov 2022 11:01:20 GMT

Hello there

I’m in Nairobi and can’t get any connection to make calls or get taxi. I can’t can’t text travel to 150 as no network.

I'm using wifi at a shop just now but can’t call ee over wifi to get help.

I am worried now I won’t be able to get anywhere and so will have to head back to the airport to seek help.

can anyone advise what to do if I’m in a Kenya and no network.

does EE have a messaging platform to contact them in emergencies

many thanks, Paul

Re: In Kenya and can’t get network. Need help fast

XRaySpeX — Thu, 17 Nov 2022 11:07:46 GMT

@Cal1972 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: In Kenya and can’t get network. Need help fast

vishal007daman — Thu, 15 Jun 2023 10:43:25 GMT

Can you please check it and let me know how long it’s takes to activate my sim ?

Re: In Kenya and can’t get network. Need help fast

James_B — Thu, 15 Jun 2023 11:05:55 GMT

Hi @vishal007daman,

Welcome to the EE Community. 🙂

Is this a new SIM or a replacement?

Are you in the UK or roaming?

Is it pay as you go or pay monthly?

James