topic Re: Why can't I make calls from Spain, saying the are "restricted"? in Mobile Services

Why can't I make calls from Spain, saying the are "restricted"?

Caseando — Thu, 15 Jun 2023 08:53:21 GMT

I had a missed call and someone left a Voice message.

I am trying to access this 22 seconds message and I am getting a message saying "calls to this number are restricted... phone freephone 470". When I can 470 I get the same message. I have tried other UK numbers and get the same message.

Nobody seems available from EE as messaging for help has been disabled.

How do I keep in communication with the UK if my phone doesn't work and I can't speak to anybody in EE?

Re: Why can't I make calls from Spain, saying the are "restricted"?

Christopher_G — Thu, 15 Jun 2023 09:08:30 GMT

Hi @Caseando

Welcome to the community.

Was your phone working OK before? It may be worth giving our Mobile Care team a call through a VoIP service such as Skype.

Chris

Re: Why can't I make calls from Spain, saying the are "restricted"?

Caseando — Thu, 15 Jun 2023 09:17:07 GMT

Hi @Christopher_G, thank you fo your reply.

I don't have access to any free VoIP., and to be honest, I don't want to have to pay as I already pay EE every month so I can make phonecalls...

I don't seem to be the only person having this issue...

Re: Why can't I make calls from Spain, saying the are "restricted"?

Caseando — Thu, 15 Jun 2023 09:51:22 GMT

Thank you @Christopher_G , changing the Network has done the trick. All solved now. Thank you!

Re: Why can't I make calls from Spain, saying the are "restricted"?

Christopher_G — Thu, 15 Jun 2023 09:53:35 GMT

Excellent, thank you for letting me know, @Caseando.

Enjoy the rest of your trip. 🙂

Chris

Re: Why can't I make calls from Spain, saying the are "restricted"?

Appljz — Thu, 15 Jun 2023 11:50:07 GMT

I’m having the same issue as @Caseando calls are restricted in both Spain & for the uk, I have o access to Skype either plus I cannot get in touch with Eee as they are also restricted how can this be solved

Re: Why can't I make calls from Spain, saying the are "restricted"?

Caseando — Thu, 15 Jun 2023 11:52:58 GMT

Mine has been fixed by changing the Network. All working fine now.

Re: Why can't I make calls from Spain, saying the are "restricted"?

Appljz — Thu, 15 Jun 2023 11:55:23 GMT

Thanks for reply what network do I use & do you mind advising me how to do it as I’m not very tech savvy 🤦🏼‍♀️😂

Re: Why can't I make calls from Spain, saying the are "restricted"?

Caseando — Thu, 15 Jun 2023 12:22:35 GMT

What phone have you got @Appljz ?

Re: Why can't I make calls from Spain, saying the are "restricted"?

Appljz — Thu, 15 Jun 2023 12:25:16 GMT

iPhone 11

Re: Why can't I make calls from Spain, saying the are "restricted"?

Cocoarabbit — Thu, 15 Jun 2023 14:08:19 GMT

I am in Spain as well and my phone has just stopped allowing me. Making as well as receiving calls and I get the 470 message but it is in Spain

Re: Why can't I make calls from Spain, saying the are "restricted"?

Leanne_T — Thu, 15 Jun 2023 14:15:46 GMT

Hi @Appljz @Cocoarabbit

Thanks for coming here.

Can you try selecting another network in the phone settings as below;

iPhone > Settings > Mobile Data > Network Selection > Turn off Automatic
Android > Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows > Settings > Mobile Network > Network Selection > Tap on start manual search

Does this work for you?

Leanne.

Re: Why can't I make calls from Spain, saying the are "restricted"?

Kirke1 — Thu, 15 Jun 2023 14:52:17 GMT

Me too - just happened today - help

Re: Why can't I make calls from Spain, saying the are "restricted"?

Kirke1 — Thu, 15 Jun 2023 14:53:16 GMT

This didn’t work for me there was no network selection to choose??!!

Re: Why can't I make calls from Spain, saying the are "restricted"?

Christopher_G — Thu, 15 Jun 2023 15:01:21 GMT

It should be there on the Mobile Data Settings page, @Kirke1. The second section down.

Chris

Re: Why can't I make calls from Spain, saying the are "restricted"?

Appljz — Thu, 15 Jun 2023 15:25:33 GMT

No it didn’t work for me gave me options to select;

orange, vodaphone es,Yoigo , movie star

I have selected Moviestar (as I’m sure this is the one that EE has automatically selected in the past)and phone is now working fine at the moment 🙂 is this the one I should have selected ?

Re: Why can't I make calls from Spain, saying the are "restricted"?

James_B — Thu, 15 Jun 2023 15:22:40 GMT

Did you try all the available networks @Appljz?

James

Re: Why can't I make calls from Spain, saying the are "restricted"?

Appljz — Thu, 15 Jun 2023 16:17:50 GMT

I have selected Moviestar & phone is working now am I ok to have selected this network ?

Re: Why can't I make calls from Spain, saying the are "restricted"?

James_B — Thu, 15 Jun 2023 16:20:36 GMT

Yes, that's fine @Appljz

Thanks for letting us know. 🙂

James

Re: Why can't I make calls from Spain, saying the are "restricted"?

Appljz — Thu, 15 Jun 2023 16:25:39 GMT

That’s great thank you to you and everyone else on this community thread for all their help 👍🏻