topic Re: Data and service wont work in Mobile Services

Data and service wont work

Arturas7 — Fri, 09 Sep 2022 21:33:30 GMT

Hello , im for while travel in Eu and my EE data service dont work

Re: Data and service wont work

XRaySpeX — Sat, 10 Sep 2022 01:01:37 GMT

@Arturas7 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything.

Re: Data and service wont work

Jong03 — Wed, 14 Jun 2023 14:07:19 GMT

Hello im here in Belgium my data wont work. Hopefully

Re: Data and service wont work

James_B — Wed, 14 Jun 2023 16:56:50 GMT

Hi @Jong03,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: Data and service wont work

Jong03 — Wed, 14 Jun 2023 17:23:58 GMT

Hi James_B, Im using Pay as you go. I cant make message and calll also in 150. I alredy have subscription for data packs

Re: Data and service wont work

James_B — Wed, 14 Jun 2023 17:56:30 GMT

Have you purchased a roaming add-on @Jong03?

James