topic Re: Subscription pack and roaming in Mobile Services

Subscription pack and roaming

Jamespralija — Wed, 14 Jun 2023 12:55:02 GMT

I’ve got a recurring PAYG subscription pack and credit on my account. EE says I need to pay a roaming charge to use my phone in the EU. When I text ROAMEU7 as instructed on the EE text message, it tells me I’m not eligible for the add-on. Any ideas? This is massively frustrating as I’m not in the UK at the moment.

Re: Subscription pack and roaming

Jamespralija — Wed, 14 Jun 2023 13:07:26 GMT

I’ve got this exact problem. Massively frustrating to be in the EU and can’t even contact EE to fix it. It’s an absolute **bleep** show.

Re: Subscription pack and roaming

Jamespralija — Wed, 14 Jun 2023 13:08:18 GMT

What suggestions have you got? This is a ridiculous situation for a company to put people in. And it’s clearly a lot of them.

Re: Subscription pack and roaming

Katie_B — Wed, 14 Jun 2023 13:13:10 GMT

Hello @Jamespralija.

What happens when you try to purchase the roaming add-on?

Katie

Re: Subscription pack and roaming

Jamespralija — Wed, 14 Jun 2023 13:16:59 GMT

I sent a text to 150 saying ROAMEU7, and the text message response says “I'm sorry but you are not eligible for this add on.”

Re: Subscription pack and roaming

XRaySpeX — Wed, 14 Jun 2023 13:21:59 GMT

Isn't it ROAMEU7D?

Re: Subscription pack and roaming

Jamespralija — Wed, 14 Jun 2023 13:24:02 GMT

Yes. Response is “I'm sorry but you are not eligible for this add on.”

Re: Subscription pack and roaming

Jamespralija — Wed, 14 Jun 2023 13:50:53 GMT

Any ideas?

Re: Subscription pack and roaming

XRaySpeX — Thu, 15 Jun 2023 02:10:19 GMT

Do you still have an active pack? Not having 1 would make you ineligible for the PAYG roaming add-ons.

Re: Subscription pack and roaming

Jamespralija — Thu, 15 Jun 2023 06:20:37 GMT

Re: Subscription pack and roaming

Leanne_T — Thu, 15 Jun 2023 06:21:29 GMT

Hi @Jamespralija

I have sent you a private message for some extra details.

Leanne 🙂

Re: Subscription pack and roaming

Jamespralija — Thu, 15 Jun 2023 12:33:12 GMT

Sure do

Re: Subscription pack and roaming

Mikemcke — Sat, 17 Jun 2023 15:17:40 GMT

I had same problem, I had to ring 0800 9566000 and pay over phone which was straight forward but I had to wait 37 minutes before they answered. I paid £10 for a week but I found out later I could have paid £15 for the month which would have been cheaper in my case. I am now going to have to ring them again when the week is up. Very poor service 😢

Re: Subscription pack and roaming

Leanne_T — Sat, 17 Jun 2023 15:44:22 GMT

Hi @Mikemcke

The £15.00 monthly pass is for the Roam Abroad Pass for pay monthly accounts.

You can find pay as you go options in our Pay As You Go charges for roaming in the EU Help page.

Thanks.

Leanne.