topic Re: Jaguar FType in Mobile Services

Jaguar FType

Frolicuk — Tue, 13 Jun 2023 16:51:30 GMT

Anyone successfully using an eye data sim in their car ? Did you need to do anything special ? Playing ping pong with Jag and Ee at present

Re: Jaguar FType

Chris_B — Tue, 13 Jun 2023 17:17:23 GMT

@Frolicuk you might need to enter the APN setting in order to use data. Have a read of THIS

what issue are you facing?

Re: Jaguar FType

Northerner — Tue, 13 Jun 2023 19:54:36 GMT

Hi @Frolicuk

Make sure your media software is up to date. Is it not connecting or showing an error message? What year car do you have?

Thanks

Re: Jaguar FType

Frolicuk — Tue, 13 Jun 2023 20:52:13 GMT

I’ve checked with jaguar they claim software is up to date but keep alluding it’s the settings of the sim ?

I’ve called tech advice at ee and basically got a telephonic shrug of the shoulders so far, it’s a data sim ??

whilst the sim picks up network and shows 4g on my iPad, in the car it doesn’t see the network

Re: Jaguar FType

Christopher_G — Wed, 14 Jun 2023 07:06:05 GMT

It's a tricky one, @Frolicuk

Are you able to put any other SIM cards in to test it?

Chris

Re: Jaguar FType

Frolicuk — Wed, 14 Jun 2023 09:30:12 GMT

No I don’t have a spare data only sim laying around. It was quite a struggle to find one that wasn’t linked to a contract as it was which is why I chose what I did ie 50 quid 12 month 120gb.
jag keep making the statement the phone must not include minutes or texts or it interferes

must be data only sim ??

Re: Jaguar FType

Christopher_G — Wed, 14 Jun 2023 09:56:17 GMT

If you have a chat with our Mobile Care team, they may be able to turn of the voice and text features, @Frolicuk. I'm not sure that would make a difference though.

Chris

Re: Jaguar FType

Frolicuk — Wed, 14 Jun 2023 12:17:39 GMT

Christopher, I’ve tried calling twice but didn’t get any confidence the person I asked understood what I was asking for. The sim is purchased as data only and I’ve not set any contract for it. Could you provide a number or email I could use to be sure I talk to someone who can help ? My email address is XXXXXXX@XXXXX

[Mod edit: Removed email address from public view]

Re: Jaguar FType

Christopher_G — Wed, 14 Jun 2023 12:20:10 GMT

Ah, I see @Frolicuk

In that case, the problem that Jaguar said with the minutes and text messages shouldn't be applicable.

The ideal test in this situation would be to try a different EE SIM in the car to see if the issue is the same. Does the SIM card that you have work in a mobile device?

Chris

Re: Jaguar FType

Frolicuk — Wed, 14 Jun 2023 14:32:36 GMT

Jaguar are very sure it’s incompatibility of the card is there a way you can verify the setting on the account ? I can provide card details etc.

the cars own gps and jaguar assist is all working fine so maybe they are checking the system that way ? I don’t have or want to just go out and buy card after card if it’s a simple setup matter ?

Re: Jaguar FType

Christopher_G — Wed, 14 Jun 2023 14:45:48 GMT

If you're able to put the SIM card in a different device, it will confirm if it's set up for mobile data, @Frolicuk

If you don't have one, you could pop into your nearest EE store and they'll test your SIM in one of their devices.

Chris