topic Roaming in Mobile Services

Roaming

Dawn19691 — Tue, 13 Jun 2023 22:26:45 GMT

Hi I am going to Canada for 2 months. However, I need to know if I should remove the eu roaming daily charge add on as am worried I cant use the roaming pass I have for canada with the eu on still active?

Re: Roaming

XRaySpeX — Tue, 13 Jun 2023 22:36:32 GMT

@Dawn19691 : The EU daily charge add-on is permanent. It only applies in the EU when you don't have a Roam Abroad Pass.

As it is not in EU, if you are on contract, you may use your usual UK allowances there with up to 50 GB data per billing month if you have more, when you buy for £15 / month or have already as a Smart Benefit the Roam Abroad Pass or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/canada.

As you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: Roaming

Dawn19691 — Thu, 15 Jun 2023 05:21:59 GMT

Thank you so much for your reply

Re: Roaming

Leanne_T — Thu, 15 Jun 2023 07:14:15 GMT

Glad you got the help you needed from the community @Dawn19691

Have an amazing time in Canada 🙂

Leanne.