topic Re: Making calls abroad in Mobile Services

Making calls abroad

Bluemoonrising — Tue, 13 Jun 2023 16:54:45 GMT

Anyone from EE available? I am in France and can't connect to any services unless on donor else's WiFi. Can't make calls. Got a text when I arrived to say my services will work fine! Can you assist?

Re: Making calls abroad

bristolian — Tue, 13 Jun 2023 17:03:43 GMT

If you received the welcome text message on arrival in France, that suggests roaming is activated.

In this case, toggling flight mode or manually selecting a different local network may resolve.

Re: Making calls abroad

Bluemoonrising — Tue, 13 Jun 2023 18:53:58 GMT

Thanks for reply, it doesn't sleek. Tried everything I can think of including open network and flight mode ( I drove).

Re: Making calls abroad

Northerner — Tue, 13 Jun 2023 19:42:21 GMT

Hi @Bluemoonrising

You cannot have roaming activated then. Use the Freephone number over Skype in my signature to contact EE, or use live chat.

Thanks