topic Re: Roaming when abroad in Mobile Services

Roaming when abroad

malcwowk — Tue, 13 Jun 2023 13:33:04 GMT

Hi. I was recently abroad (in New York) and whilst in USA I used my EE app and added the roaming to my account at a cost of £15. Unfortunately the roaming did not work at all while we were abroad. Please can you take it off my account for the future bills? Thanks.

Malcolm

Re: Roaming when abroad

James_B — Tue, 13 Jun 2023 16:16:30 GMT

Hi @malcwowk,

Welcome to the EE Community. 🙂

You can text STOP ROAMING PASS to 150 to cancel your Roam Abroad Pass.

Hope this helps.

James

Re: Roaming when abroad

bristolian — Tue, 13 Jun 2023 16:37:11 GMT

Also to add, the roaming pass is just a billing add-on. If you didn't also enable the international roaming facility, this would explain your phone not working outside the UK.

Re: Roaming when abroad

malcwowk — Tue, 13 Jun 2023 16:52:22 GMT

Thanks James. That is very helpful!

Re: Roaming when abroad

malcwowk — Tue, 13 Jun 2023 16:53:09 GMT

Thanks for the info Bristolian. Appreciated.