topic Data roaming in Mobile Services

Data roaming

Shauna-manns123 — Tue, 13 Jun 2023 00:19:17 GMT

I don’t have any signal at the moment I am in Spain and idk why it says I have data roaming is there any way you can help me

Katie_B — Tue, 13 Jun 2023 06:14:06 GMT

Welcome to the community.

I hope you're having a lovely time in Spain.

Did you activate roaming by either texting ROAMING to 150 or by giving us a call before you left the UK?

Katie

Shauna-manns123 — Tue, 13 Jun 2023 06:19:52 GMT

No I didn’t and now I’m
Here and no signal can u help???

Sent from my iPhone

Katie_B — Tue, 13 Jun 2023 06:25:04 GMT

Are you able to log in to your My EE account?

Our live chat team who have account access will be able to help get this activated for you.

The team are available 8am - 10:30pm every day.

Katie

Shauna-manns123 — Tue, 13 Jun 2023 06:31:52 GMT

Yeah I am

Sent from my iPhone

Katie_B — Tue, 13 Jun 2023 06:33:16 GMT

It's 07:32am here in the UK so the team aren't live yet but they will be from 8am.

Katie