topic Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m in Mobile Services

Re: I bought a package I can't make calls or receiveI bought a package I can't m

Dog22085 — Mon, 12 Jun 2023 11:32:13 GMT

Hi, I have been an EE customer since 2010 , and have just upgraded my contract to a Unlimited SIM Plan, now i cant make or receive calls

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Dog22085 — Mon, 12 Jun 2023 11:32:51 GMT

Hi, I have been an EE customer since 2010 , and have just upgraded my contract to a Unlimited SIM Plan, now i cant make or receive calls

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Leanne_T — Mon, 12 Jun 2023 12:23:06 GMT

Hi @Dog22085

Thanks for coming here.

I have replied to your private message 🙂

Leanne.

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Dog22085 — Mon, 12 Jun 2023 12:54:48 GMT

Hi, where can i view the reply

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Leanne_T — Mon, 12 Jun 2023 13:20:35 GMT

Hi @Dog22085

I have your reply now 🙂

Leanne.

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Corzaax — Tue, 13 Jun 2023 14:09:45 GMT

Hello I changed my package via virtual call yesterday and I am also recieving these issues I cannot call anyone or get any incoming calls

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

James_B — Tue, 13 Jun 2023 14:30:04 GMT

Hi @Corzaax,

Welcome to the EE Community. 🙂

What changes did you make to your account yesterday?

James

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

MrsH91 — Tue, 25 Jul 2023 10:54:00 GMT

Hi,

I also have a similar situation, I upgraded my SIM plan a few months ago and now I’m unable to make or receive calls.

thanks,

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Katie_B — Tue, 25 Jul 2023 10:56:45 GMT

Hello @MrsH91.

Since upgrading have you been able to make calls and texts at all?

Has this just occurred?

Speak soon,

Katie

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

MrsH91 — Tue, 25 Jul 2023 11:01:40 GMT

Hi @Katie_B

I don’t make many calls so I’ve only just noticed, as far as I’m aware it’s been like this since the upgrade. I believe I can send text messages fine, it’s just calls.

thanks,

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Katie_B — Tue, 25 Jul 2023 11:11:45 GMT

Thanks for confirming @MrsH91.

What happens if you try to make a call?

Does this happen in multiple locations?

Speak soon,

Katie

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

MrsH91 — Tue, 25 Jul 2023 11:17:43 GMT

Hi @Katie_B

If I try to place a call it takes me to the dialling screen but then immediately says call ending with a series of beeps. Same if someone tries to call me.

I’ve tried putting my SIM card into a different phone and the service checker which found no issues at my address. The signal bar has either full or 3 bars full.
I’ve also tried to place calls various places outside of my home. Unfortunately wasn’t an issue on my last plan.

thanks for your help,

Re: Re: I bought a package I can't make calls or receiveI bought a package I can't m

Katie_B — Tue, 25 Jul 2023 11:29:58 GMT

Thanks for checking @MrsH91.

As the issue persists when you place your SIM into another device I would recommend trying a replacement SIM.

Katie