topic Re: Have Roam Abroad Pass, but no roaming service in Mobile Services

Have Roam Abroad Pass, but no roaming service

TrevorHyde — Sat, 10 Jun 2023 21:39:32 GMT

My number is xxxxxxxxxxxx

Email xxxxxxxxxx@xxxxxxx

I signed up for a ROAM ABROAD PASS when in UK and this shows My EE as active but I am now in France and do not have any roaming service, I can use hotel Wifi though.

Why us this?? Can you rectify it at your end??

Thanks

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Have Roam Abroad Pass, but no roaming service

Katie_B — Sun, 11 Jun 2023 06:13:11 GMT

Hello @TrevorHyde.

Welcome to the community.

Could I confirm if you are pay as you go or pay monthly?

If you are pay monthly when you purchased the pass did you also activate roaming by texting ROAMING to 150 or by giving us a call?

Katie

Re: Have Roam Abroad Pass, but no roaming service

bristolian — Sun, 11 Jun 2023 21:25:43 GMT

The Roam Abroad pass is just a billing add-on.

It is the roaming facility which enables your phone to connect to foreign networks. If this hasn't been done, this can only be activated via CS