topic Re: wifi&Mobiledata in Mobile Services

wifi&Mobiledata

Joxd1 — Fri, 09 Jun 2023 16:46:03 GMT

for what ever reason my iPhone 14 will not use mobile data or Wifi. it says its on and connected but won't show, I've restarted the phone 3 times, disconnected reconnect, I'm not sure if its the ESim, tbf I can't really go without my phone as I need it for work. the only thing I can do is call and FaceTime? cannot use any apps which is frustrating as I need to use whatsapp.

Any suggestions

Re: wifi&Mobiledata

bristolian — Fri, 09 Jun 2023 16:52:57 GMT

Facetime is a proprietry Apple-app that uses data - be it WiFi or mobile-based.

The SIM, whether physical or electronic, controls mobile network access and has no bearing on WiFi which is just a connection between a mobile device & router.

Re: wifi&Mobiledata

Joxd1 — Fri, 09 Jun 2023 17:01:33 GMT

made no sense what so ever

Re: wifi&Mobiledata

Leanne_T — Fri, 09 Jun 2023 17:25:31 GMT

Hi @Joxd1

What happens if you try and use any apps or Safari?

Thanks 🙂

Leanne.

Re: wifi&Mobiledata

Joxd1 — Fri, 09 Jun 2023 17:32:56 GMT

it won't load

Re: wifi&Mobiledata

Leanne_T — Fri, 09 Jun 2023 17:36:48 GMT

Thanks @Joxd1

Can you try resetting the network settings, to do this go into Settings > General > Reset > Reset Network settings. This will remove any saved WiFi passwords.

Does this work for you?

Leanne.

Re: wifi&Mobiledata

Joxd1 — Fri, 09 Jun 2023 17:40:09 GMT

might just have bite the bullet and do that

Jordan

Re: wifi&Mobiledata

Leanne_T — Fri, 09 Jun 2023 17:41:16 GMT

Let me know how you get on @Joxd1

Leanne.

Re: wifi&Mobiledata

Joxd1 — Fri, 09 Jun 2023 17:52:15 GMT

didn't make difference

Jordan

Re: wifi&Mobiledata

Katie_B — Sat, 10 Jun 2023 06:46:03 GMT

Thanks for letting us know @Joxd1. ?

Are you able to test your SIM in another device to see if the issue continues?

Katie

Re: wifi&Mobiledata

WineGuy1987 — Thu, 22 Jun 2023 16:55:43 GMT

I’m having the same problem. My iPhone 14 pro max will use mobile data but not wifi, and it won’t connect to WhatsApp! There are other apps that it simply won’t refresh/connect to please help!

I’ve reset network settings and it has changed nothing. I’ve also reset my router twice. Im using an Esim for the first time.

Re: wifi&Mobiledata

Katie_B — Fri, 23 Jun 2023 06:44:16 GMT

Hello @WineGuy1987.

Have these issues only occurred since moving to an eSIM?

Are you able to connect other devices OK to your WiFi?

Katie

Re: wifi&Mobiledata

Shaunagh32 — Fri, 23 Jun 2023 06:55:31 GMT

Re: wifi&Mobiledata

Shaunagh32 — Fri, 23 Jun 2023 06:56:48 GMT

Same with me! iPhone 14 pro max

Re: wifi&Mobiledata

Katie_B — Fri, 23 Jun 2023 06:58:39 GMT

Hi @Shaunagh32.

Welcome to the community.

Have you also tried resetting your network settings?

Speak soon,

Katie

Re: wifi&Mobiledata

Shaunagh32 — Fri, 23 Jun 2023 06:59:54 GMT

Yup done all this! Checked iPads and husband phone isn’t doing it either! Seems to be the phone itself! How do I get this sorted!

Re: wifi&Mobiledata

Katie_B — Fri, 23 Jun 2023 07:01:42 GMT

I would recommend getting in touch with our technical care team on 150 @Shaunagh32.

The team will be able to complete a full diagnostics and get this resolved for you.

Please be sure to keep us updated here on the community.

Katie

Re: wifi&Mobiledata

Shaunagh32 — Fri, 23 Jun 2023 07:03:53 GMT

I did and they just hadn’t much to say! I think it’s the device and by the look

of the rest of the comments it’s the iPhone 14

Re: wifi&Mobiledata

Katie_B — Fri, 23 Jun 2023 07:05:22 GMT

Hi @Shaunagh32.

Did the team complete a full diagnostics?

What was advised following your call?

Katie

Re: wifi&Mobiledata

Shaunagh32 — Fri, 23 Jun 2023 07:06:34 GMT

Said that they would get a technicians out to see if it was a fault in the area and give me money back of my bill