topic Unable to send text messages (iPhone) in Mobile Services

Unable to send text messages (iPhone)

kusamia — Thu, 08 Jun 2023 16:52:10 GMT

For a few days now I have been unable to send normal text messages from my phone, although I am receiving them. I am on a PAYG pack and texted BALANCE to 150 which shows i still have a lot of data left and unlimited texts and minutes. Any help with resolving this?

Re: Unable to send text messages (iPhone)

XRaySpeX — Thu, 08 Jun 2023 17:04:45 GMT

For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

Re: Unable to send text messages (iPhone)

kusamia — Thu, 08 Jun 2023 17:17:59 GMT

I got this advice earlier to check the messaging centre no. However, similarly to other iPhone users who've mentioned the same thing, I keep getting the message " Error performing request - Unknown Error" when attempting to check this.

Re: Unable to send text messages (iPhone)

James_B — Fri, 09 Jun 2023 07:09:45 GMT

Hi @kusamia,

Have you checked to see if there are any carrier updates available in Settings > General > About?

James

Re: Unable to send text messages (iPhone)

kusamia — Fri, 09 Jun 2023 09:19:22 GMT

Hi James,

Yes, I have checked this too. There doesn’t seem to be any update available.

Re: Unable to send text messages (iPhone)

James_B — Fri, 09 Jun 2023 09:32:57 GMT

Which error message do you see when trying to send a text @kusamia?

James

Re: Unable to send text messages (iPhone)

kusamia — Fri, 09 Jun 2023 09:41:53 GMT

I get a notification saying “message failed to send,” and underneath the attempted message it says “not delivered.”

Re: Unable to send text messages (iPhone)

James_B — Fri, 09 Jun 2023 09:46:34 GMT

Hi @kusamia,

In Settings > Messages, is Send as SMS turned on?

James

Re: Unable to send text messages (iPhone)

kusamia — Fri, 09 Jun 2023 09:47:34 GMT

Yes, this is turned on.

Re: Unable to send text messages (iPhone)

James_B — Fri, 09 Jun 2023 10:32:19 GMT

Do any of the tips in this Apple Support Article help @kusamia?

James

Re: Unable to send text messages (iPhone)

kusamia — Fri, 09 Jun 2023 12:00:51 GMT

Unfortunately none of the Apple Support tips have worked either. 🙁

Re: Unable to send text messages (iPhone)

James_B — Fri, 09 Jun 2023 12:21:31 GMT

Hi @kusamia,

Please get in touch with Technical Support so a member of the team can take a detailed look at this for you.

They'll be happy to help. 🙂

James