topic Re: Calling uk from abroad in Mobile Services

Calling uk from abroad

Ea23 — Thu, 08 Jun 2023 14:29:14 GMT

Hi ee I was wondering if it was free for me to call back to England if I am in Europe

Re: Calling uk from abroad

XRaySpeX — Thu, 08 Jun 2023 14:39:06 GMT

@Ea23 : You need to buy a roaming payment add-on 1st.

You may use your usual UK allowances in the EU with up to 50 GB (contract) or 25 GB (PAYG) data per billing month if you have more. If on contract & your contract started after 07/07/2021 there'll be a £2.29 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £15 / month.

If on PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. If you opt for neither you will be paying standard rates for calls & texts.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: Calling uk from abroad

Ea23 — Thu, 08 Jun 2023 18:21:27 GMT

I got 160g per month on contract meaning that it’s not free to call back to
a uk number in Holland ?

Re: Calling uk from abroad

XRaySpeX — Thu, 08 Jun 2023 19:53:47 GMT

Your data allowance is no relevance to your calls. You need to pay the roaming charges I mentioned in my previous post in order to to use your UK call allowance.

Re: Calling uk from abroad

jasper1964 — Tue, 04 Jul 2023 17:54:42 GMT

is calling the uk from Italy allowed on the roam abroad pass?

many thanks in advance

Re: Calling uk from abroad

XRaySpeX — Tue, 04 Jul 2023 18:15:45 GMT

@jasper1964 : Yes! As I said you may use your usual UK allowances in the EU.