topic Re: Roaming down in Mobile Services

Roaming down

MariaR — Wed, 07 Jun 2023 13:05:48 GMT

Hello! I am a pay monthly EE customer and I have Roaming included in my plan. The problem is I am abroad and i have no service. Signal bar is full on my screen but no Roaming. Because of this I can't use mobile data either. Frustrating as I'm paying around £100 monthly and in top of not having any connection it is also so difficult to reach EE customer service. I can't call EE because I have no service, I can't use the App because there is always some maintenance issues, I can't message EE because messaging is currently unavailable. Now, anyone knows how to deal with this? 🙂

Re: Roaming down

Christopher_G — Wed, 07 Jun 2023 14:59:15 GMT

Hi @MariaR

Welcome to the community.

Where in the world are you? Have you tried manually connecting to a different available network?

Chris

Re: Roaming down

bristolian — Wed, 07 Jun 2023 18:36:44 GMT

@MariaR wrote:

Hello! I am a pay monthly EE customer and I have Roaming included in my plan. The problem is I am abroad and i have no service. Signal bar is full on my screen but no Roaming.

This is contradictory. Roaming refers to using your phone abroad, and to do so the roaming facility enables your phone to connect to foreign networks. All that is included in your plan is the cost of some calls abroad.

If you have signal bars showing, then you are connected to a foreign network and are roaming. Depending on the nature of your issue, there may be a local network issue which can often be solved by manually connection to alternatives.

Re: Roaming down

MariaR — Wed, 07 Jun 2023 18:53:52 GMT

Next to the signal bars there should be an "R" for Roaming. Trust me, I
have tried making calls and it says no service. Can't receive calls either.

Re: Roaming down

bristolian — Wed, 07 Jun 2023 18:59:10 GMT

This sounds like a potential device quirk that signal is shown when you aren't connected a local network, which likely means that roaming isn't enabled on your SIM.

This will prevent any network-based service working - calls, texts & mobile data. It can only be resolved by CS enabling the roaming facility - you will need to either use another working phone, or a web-calling app such as Skype.

Re: Roaming down

MariaR — Thu, 08 Jun 2023 13:43:27 GMT

I'm in Romania at the moment. Roaming is working just fine now. Guess there
was something going on yesterday...

Re: Roaming down

Leanne_T — Thu, 08 Jun 2023 13:44:28 GMT

Thanks for coming back and letting us know @MariaR

Leanne 🙂