topic Re: Re: How to set up voice mail in Mobile Services

Re: How to set up voice mail

JillM51 — Tue, 06 Jun 2023 16:19:30 GMT

HI, I've tried VM OFF, turned phone off/on, and texted VM ON. Still get message saying there is a problem. Please try later. This has been going on for the past 7 hours.

Re: Re: How to set up voice mail

James_B — Tue, 06 Jun 2023 17:05:42 GMT

Hi @JillM51,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems managing your voicemail service via text.

Our Customer Care Team will be happy to make the changes via your account if you get in touch.

James

Re: Re: How to set up voice mail

JillM51 — Wed, 07 Jun 2023 13:03:50 GMT

No helpful as automated voice sends text and then link for information is down at your end. Very frustrating and considering going elsewhere for network. Two days now trying to get voice mail

Re: Re: How to set up voice mail

James_B — Wed, 07 Jun 2023 13:07:20 GMT

Hi @JillM51,

If you tap the start conversation button at ee.co.uk/contact-ee/account-billing/mobile it will connect your with a member of the team.

Hope this helps. 🙂

James