topic Re: Can't leave voicemail message in Mobile Services

Can't leave voicemail message

OR04-- — Tue, 06 Jun 2023 12:55:14 GMT

Callers try to leave a voicemail on my phone, but a message says "I'm sorry, I can't hear you, please leave your message and hang up" How do I rectify this?

Re: Can't leave voicemail message

Chris_B — Tue, 06 Jun 2023 13:37:40 GMT

@OR04-- Sounds like you’ve recorded your own personal voicemail greeting . Hold down the number 1 on your dial keypad and this’ll call your voicemail, listen to the options given and you can record a new greeting or turn off this current greeting.

Re: Can't leave voicemail message

OR04-- — Tue, 06 Jun 2023 13:55:02 GMT

I don't think this is the issue. Some callers have no problem leaving a
voicemail. Others get the message "I'm sorry I can't hear you"

Re: Can't leave voicemail message

James_B — Tue, 06 Jun 2023 14:48:29 GMT

Hi @OR04--,

Welcome to the EE Community. 🙂

Anyone who calls your number should hear the same message when connected to your voicemail.

Could the other callers be dialling an incorrect number?

Which message do you hear if you make a test call to your phone?

James