topic Re: Voicemail alert but no voicemail messages in Mobile Services

Voicemail alert but no voicemail messages

DawnMc — Sun, 14 May 2023 16:25:06 GMT

I have just returned from a trip abroad and since switching my phone back on I keep receiving a notification that I have a new voicemail, however when I call voicemail it says I have no messages. I’ve tried turning off badge notifications then switching phone off and on again but it hasn’t worked.

Re: Voicemail alert but no voicemail messages

bristolian — Sun, 14 May 2023 16:55:21 GMT

Call your mobile from another phone and leave a message. Wait for the notification to arrive then dial voicemail and delete the message.

The notification should clear.

Re: Voicemail alert but no voicemail messages

Leanne_T — Mon, 15 May 2023 08:28:59 GMT

Morning @DawnMc

Thanks for coming here.

Can you try the advice from @bristolian and let us know if this works for you?

Leanne 🙂

Re: Voicemail alert but no voicemail messages

Bbbrent — Tue, 06 Jun 2023 04:20:39 GMT

I have this exact issue. Nothing works at all. I got an s21 ultra with you guys. Took my sim out, cleared every cache I can. Cleared data etc and its still there.

Changed phones to an s23 ultra last week, and it's now on both phones with no voice mail messages. Nothing is working and even after removing all sims it's an issue.

I'm unsure why you're forcing this notification through too. Because after uninstalling the ee app it vanishes, but then, the ee ap now has malware because I've had 3 anti viruses flag it. Seems like this is something you're doing on purpose

Re: Voicemail alert but no voicemail messages

Christopher_G — Tue, 06 Jun 2023 06:57:42 GMT

Hi @Bbbrent

Have you tried calling your phone from another number, then leaving a message? Once you fully listen to the message, then delete it, the icon should disappear.

Chris

Re: Voicemail alert but no voicemail messages

GTJEDDAH — Thu, 27 Jul 2023 06:31:08 GMT

This worked Christopher.

Re: Voicemail alert but no voicemail messages

RoadieDave — Thu, 28 Mar 2024 15:25:07 GMT

I have the problem. I had a message . Deleted it but alert will not stop so advice no good for me

Re: Voicemail alert but no voicemail messages

RoadieDave — Thu, 28 Mar 2024 15:26:30 GMT

Didn't work for me

Re: Voicemail alert but no voicemail messages

James_B — Thu, 28 Mar 2024 15:55:47 GMT

Did you listen to the message in full, @RoadieDave?

James

Re: Voicemail alert but no voicemail messages

XRaySpeX — Thu, 28 Mar 2024 20:26:01 GMT

@RoadieDave : Did you, as suggested above, get someone to call your phone from another number, then leave a message? Once you fully listen to the message, then delete it, the icon should disappear.

Re: Voicemail alert but no voicemail messages

Julie291 — Wed, 17 Jul 2024 15:03:46 GMT

Force stop in settings it will disappear

Re: Voicemail alert but no voicemail messages

Chicken892 — Sat, 20 Jul 2024 06:37:09 GMT

This worked for me,

Thank You👍🤗

Re: Voicemail alert but no voicemail messages

dachley — Tue, 03 Sep 2024 15:12:38 GMT

Didn't work for me either getting bored with this now may possibly move to another provider

Re: Voicemail alert but no voicemail messages

DEE46 — Thu, 17 Oct 2024 19:29:13 GMT

Will this method stop this from happening completely? I'm getting these notifications daily and there is no voicemail being left!

Re: Voicemail alert but no voicemail messages

Karyn1944 — Sat, 19 Oct 2024 09:30:49 GMT

Thanks this worked!

Re: Voicemail alert but no voicemail messages

bigal5991 — Wed, 23 Oct 2024 09:48:03 GMT

Hi Christopher

This is clearly a known issue with EE, why hasn't a permanent fix been put in place which doesn't involve us having to ring ourselves, leave ourselves a message then call our voicemail and fully listen to the message we just left ourselves?

Re: Voicemail alert but no voicemail messages

Christopher_G — Wed, 23 Oct 2024 11:39:11 GMT

Hi @bigal5991

These steps can often fix the issue without needing to contact our support team. However, if it doesn't or you'd like us to look into it further, I recommend getting in touch so that our technical team can raise it through your account.

Chris

Re: Voicemail alert but no voicemail messages

Jonnoboy61 — Fri, 15 Nov 2024 16:23:24 GMT

I’ve got the exact same issue which is extremely annoying. The suggested solution(s) don’t work for me. I’d be grateful for any other suggestions/ideas before I change providers.

Re: Voicemail alert but no voicemail messages

bristolian — Fri, 15 Nov 2024 16:34:46 GMT

@Jonnoboy61 wrote:

I’d be grateful for any other suggestions/ideas before I change providers.

Suggestions are in the post immediately above yours. Reporting the issue to EE-CS is the next step.

Re: Voicemail alert but no voicemail messages

talimkt — Fri, 15 Nov 2024 16:57:25 GMT

unfortunately it is not working for me. actually I am getting more notifications now.