topic DATA ROAMING in Mobile Services

DATA ROAMING

Nmgibbons — Sun, 04 Jun 2023 17:07:42 GMT

I’m out of the country, have purchased a roaming add on for £15, upped my spend cap to £20 - but can’t connect when not on wifi 😞

Re: DATA ROAMING

Chris_B — Sun, 04 Jun 2023 18:08:03 GMT

@Nmgibbons Purchasing add ons and upping your spend cap does enable roaming on your account. Add ons are just that an add on so you can use your allowances while abroad. Having roaming enabled on your account allows your device to connect to a roaming network. You’re going to have to contact customer services in order to request roaming be enabled on your EE account.

Re: DATA ROAMING

bristolian — Sun, 04 Jun 2023 19:00:57 GMT

To add, enabling the roaming facility is what allows your phone to connect to local networks in foreign countries.

You've alluded to not having a local network connection, is good evidence of roaming not being active.