topic Re: Can not receive incoming calls in Mobile Services

Can not receive incoming calls

smajupuria — Sun, 04 Jun 2023 11:10:59 GMT

Hello,

I visited the EE store three weeks ago but despite your colleague checking my mobile, I am not receiving incoming calls despite my mobile phone being turned on.

People who ring are receiving a message stating that the telephone number is unavailable. I have reset networking settings and I have plenty of signal.

Please advise as I have missed important calls.

Re: Can not receive incoming calls

bristolian — Sun, 04 Jun 2023 12:06:54 GMT

Check for any incoming diverts or "do not disturb" settings that you may have inadvertently activated. Are you able to receive text messages?

Re: Can not receive incoming calls

Northerner — Sun, 04 Jun 2023 12:31:30 GMT

Hi @smajupuria

Call EE CS on 150 and ask them to refresh your line. Then restart.

Thanks

Re: Can not receive incoming calls

smajupuria — Sun, 04 Jun 2023 14:08:37 GMT

Thank you but no diverts in place and I can receive text messages.