topic No roaming Calls/texts Spain in Mobile Services

No roaming Calls/texts Spain

Bimby87 — Sat, 03 Jun 2023 14:30:13 GMT

I am already on holiday in Spain but am unable to make calls or send texts. I can use my data and receive calls. I have roaming turned on, the mobile network is set to automatic and I have restarted my phone a few times. I can't call Customer care as suggested in the text I received from EE so I don't know what to do.

Re: No roaming Calls/texts Spain

Chris_B — Sat, 03 Jun 2023 15:46:09 GMT

@Bimby87 Did you enable roaming on your EE account? This is what allows you to have a working signal when abroad.

Re: No roaming Calls/texts Spain

Bimby87 — Sat, 03 Jun 2023 20:12:45 GMT

I can't find an option to enable roaming on my account. I had a text off EE when we landed and I took airplane mode off to say I could use roaming.

Re: No roaming Calls/texts Spain

bristolian — Sat, 03 Jun 2023 21:18:59 GMT

If you can receive calls & texts, this demonstrates you have a local network connection which would only occur by having roaming enabled.

An inability to send texts or make calls suggests you may have an international call bar active - this assumes you are on pay-monthy.

You may need to use another working phone or web-calling app such as Skype, to call EE CS.

Re: No roaming Calls/texts Spain

Jennysouthampto — Tue, 20 Jun 2023 09:41:35 GMT

I have the same problem don’t know what to do

Re: No roaming Calls/texts Spain

Leanne_T — Tue, 20 Jun 2023 10:48:05 GMT

Hi @Jennysouthampto

Thanks for coming here.

Are you with us on pay as you go or pay monthly?

Speak soon 🙂

Leanne.

Re: No roaming Calls/texts Spain

Bimby87 — Tue, 20 Jun 2023 22:32:13 GMT

I had to wait until I was back in the UK and call 150. Managed to sort it.

Re: No roaming Calls/texts Spain

Bimby87 — Tue, 20 Jun 2023 22:34:23 GMT

Hello,

Monthly contract. Said everything was included as in the above screenshot of my plan from EE billing info. Found out the calls and texts was not including EU cuz of brexit or something. Had to call 150 and speak to someone once home.

Re: No roaming Calls/texts Spain

Leanne_T — Wed, 21 Jun 2023 07:24:20 GMT

Thanks for coming back and letting us know @Bimby87

Our Changes to EU Roaming, Help page has full details on using a pay monthly account in the EU 🙂

Leanne.