topic Re: SMS Service Cancelled in Mobile Services

SMS Service Cancelled

tracey510 — Sat, 03 Jun 2023 06:39:05 GMT

Not sure where to post this.

I have been unable to send SMS texts or make calls (I am outside of the UK), and this morning received a message saying that y SMS service had been cancelled. Any suggestions please?

Re: SMS Service Cancelled

Christopher_G — Sat, 03 Jun 2023 09:05:09 GMT

Hi @tracey510

Welcome to the community.

Whereabouts are you? Are you on contract or pay as you go?

Chris

Re: SMS Service Cancelled

tracey510 — Sat, 03 Jun 2023 09:19:48 GMT

Hello Christopher

Pay as you go, and currently in Tajikistan.

Recently when I tried to send a text to keep the service, I received a 0 error.

Re: SMS Service Cancelled

Christopher_G — Sat, 03 Jun 2023 09:44:01 GMT

OK, thank you @tracey510

Has the SIM been working there previously? What happens when you try to connect to a different available network?
Chris

Re: SMS Service Cancelled

tracey510 — Sat, 03 Jun 2023 09:53:55 GMT

SIM hasnt worked since we arrived. We receive SMS but can't make calls or text out. No other available networks other than the one to which we are currently connected. The others give messages that our SIM card does not allow the connection

Re: SMS Service Cancelled

Christopher_G — Sat, 03 Jun 2023 10:19:33 GMT

Have you used the SIM in any other countries recently, @tracey510? Or back home in the UK?

Chris

Re: SMS Service Cancelled

tracey510 — Sat, 03 Jun 2023 10:38:14 GMT

Yes, have used SIM in other countries and when we are back in the UK

Re: SMS Service Cancelled

Christopher_G — Sat, 03 Jun 2023 11:20:56 GMT

OK, thank you @tracey510

It may be worth having a chat with our technical support team. I know of others in a similar situation using a VoIP service, such as Skype to contact us.

Chris

Re: SMS Service Cancelled

XRaySpeX — Sat, 03 Jun 2023 12:07:58 GMT

@tracey510 : You can't use your UK pack there. Do you have enough credit to pay for texts & calls?

Re: SMS Service Cancelled

tracey510 — Sat, 03 Jun 2023 13:14:18 GMT

Yes, automatic top up each month and currently just on 11 GBP to my credit