topic Re: Wi-Fi on London Underground connected but not working in Mobile Services

Wi-Fi on London Underground connected but not working

Profile closed — Thu, 01 Jun 2023 12:27:21 GMT

I recently rejoined EE. Today I was on the underground and at every station my iPhone connected to EE auto Wi-Fi but the connection never worked - nothing would load or work and eventually any webpage would say there was no internet connection. There isn’t the option to forget the network but I turned Wi-Fi on and off and switched off auto-join but none worked.

I was with EE previously only a few months ago. Might that be the issue and I need to reset my settings?

Re: Wi-Fi on London Underground connected but not working

Katie_B — Thu, 01 Jun 2023 14:17:19 GMT

Hi @michaelamherst.

Welcome to the community.

Does this happen in multiple areas? sometimes there could be something interfering with the WiFi signal.

Katie

Re: Wi-Fi on London Underground connected but not working

Northerner — Thu, 01 Jun 2023 14:23:39 GMT

Hi @Katie_B

I was in London last week and can confirm it does not work. Followed the instructions as per EE guide.

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london-underground

I will be down again next week. I forgot to report this last week.

There is definitely something wrong with the authentication.

Thanks

Re: Wi-Fi on London Underground connected but not working

Katie_B — Thu, 01 Jun 2023 14:41:26 GMT

Afternoon @Northerner.

Thanks for letting us know.

Are you presented with any form of error message?

Katie

Re: Wi-Fi on London Underground connected but not working

Northerner — Fri, 02 Jun 2023 11:39:01 GMT

Hi @Katie_B

It said something about authentication failure.

As you know I'm a EE pay monthly customer. I've double checked my settings. This was at kings cross to bank tube and back.

It previously worked (last year) just great.

Thanks

Re: Wi-Fi on London Underground connected but not working

Katie_B — Fri, 02 Jun 2023 11:57:24 GMT

Thanks for letting us know @Northerner.

I will see if I can find any info on this.

Additionally, we would recommend customers reporting this to our technical care team.

Katie

Re: Wi-Fi on London Underground connected but not working

Profile closed — Fri, 02 Jun 2023 17:02:45 GMT

Sorry for slow reply - yes it was happening in every station

Re: Wi-Fi on London Underground connected but not working

foobar — Fri, 25 Aug 2023 17:57:06 GMT

I can 100% confirm EE WifiAuto connects just fine, it even receives an IP address and a couple of DNS servers via DHCP, and then absolutely nothing else works - no website loads.

Wifi calling works though.

The only reason this is not news is that nobody cares about WiFi in the tube anyway: it doesn't work between stations so it was just a gimmick even when it wasn't broken

Re: Wi-Fi on London Underground connected but not working

isaaccummins — Wed, 30 Aug 2023 17:05:01 GMT

I can also confirm the same. Connected at about 15-20 stations this morning. Same on the way home. Connects but without Internet. As previous post IP address assigned too. This is for about two weeks now. Very irritating.

Re: Wi-Fi on London Underground connected but not working

foobar — Mon, 18 Sep 2023 08:17:28 GMT

Still happening.

What a botch job.