topic Re: Mobile data roaming not working in Mobile Services

Mobile data roaming not working

Samcook99 — Thu, 01 Jun 2023 09:25:55 GMT

I’m in Ireland and my mobile data is not working.
It worked last week when I was in Ireland, and shows a connection with 3G but doesn’t work at all. The phone only takes calls and texts. I’ve tried turning off automatic network and selecting the others but none of these have a connection. I have roaming turned on and pay for the roam further pass. Any Ideas?

Re: Mobile data roaming not working

Samcook99 — Thu, 01 Jun 2023 09:28:38 GMT

I have tried restarting my phone multiple times. I’m on contract and all settings are correct. It worked perfectly with 5G last week.

Re: Mobile data roaming not working

Katie_B — Thu, 01 Jun 2023 11:08:15 GMT

Hello @Samcook99.

Thanks for posting.

Have you been able to check your device settings to ensure mobile data is switched on?

Katie

Re: Mobile data roaming not working

aerialclare — Sat, 07 Oct 2023 13:45:41 GMT

Did anyone have a solution for this?

I had the same issue in Republic of Ireland. I have roaming included in my plan and despite turning off and on the phone roaming and checking all settings, i didn't have any access to data. I texted twice to 150 to have roaming "switched on" and the response was positive but still i had no data. For the next visit, it will be good to have data and to understand why i didn't this trip.

Re: Mobile data roaming not working

Leanne_T — Sat, 07 Oct 2023 13:59:32 GMT

Hi @aerialclare

Did you try manually searching for another network?

Could you make calls and send texts?

Leanne.