topic Re: Roaming not working why in Mobile Services

Roaming not working why

CatBrompton01 — Wed, 31 May 2023 15:36:02 GMT

My roaming isn’t working and all

settings correct

Re: Roaming not working why

XRaySpeX — Wed, 31 May 2023 15:54:47 GMT

@CatBrompton01 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Roaming not working why

bristolian — Wed, 31 May 2023 18:31:38 GMT

In what way is your roaming not working? Does your phone show a connection to a local network in your host country?

The only setting that is relevant is that international roaming is enabled on your account, this is not something you can check on your phone once you leave the UK. But a lack of local network a connection is a strong hint that it's not been done.