topic Re: Hi in Mobile Services

Hi

Queeng — Wed, 29 Mar 2023 20:07:28 GMT

Hi, can I get access to my November 2022 call log please.

Re: Hi

bristolian — Wed, 29 Mar 2023 21:23:15 GMT

If you had chargeable itemised billing active on your account at the time, you can download those bills from your myEE online account. If not, check the call log on your phone.

Your outgoing call logs can be requested via a Subject Access Request - https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/how-can-i-request-my-personal-data

Re: Hi

Aysha_2499 — Wed, 31 May 2023 11:50:32 GMT

need help i do i check call logs

Re: Hi

Aysha_2499 — Wed, 31 May 2023 11:50:55 GMT

on my acc

Re: Hi

Leanne_T — Wed, 31 May 2023 11:57:41 GMT

Hi @Aysha_2499

Do you pay for itemised billing?

Leanne.

Re: Hi

Aysha_2499 — Wed, 31 May 2023 12:45:58 GMT

Yes I do

Re: Hi

Leanne_T — Wed, 31 May 2023 12:56:15 GMT

If you log into your My EE account and view the last bill all call details should show for you @Aysha_2499

Leanne 🙂

Re: Hi

Aysha_2499 — Wed, 31 May 2023 13:10:07 GMT

I went to view my bill and I can't find it

Re: Hi

Leanne_T — Wed, 31 May 2023 13:30:45 GMT

Hi @Aysha_2499

If you log into your My EE app and select Bills and Payments, this will show the latest bill. At the bottom of the page you can download the bill.

Leanne.