topic Re: 4G not working on roaming Pakistan in Mobile Services

4G not working on roaming Pakistan

ChopraRohan — Sat, 27 May 2023 13:54:26 GMT

Hello I am using EE I have 5G working but 4G or 5G is not working on roaming Pakistan any solution!

Re: 4G not working on roaming Pakistan

Schockwave — Sat, 27 May 2023 15:44:08 GMT

Hello @ChopraRohan ,

Welcome to the community,

EE is not responsible for network connections in other countries, that would be down to the country you are in.

Have you tried a manual search to see if you get a better connection.

I take it you have roaming enabled on your account, which you should have done whilst in the UK?

Re: 4G not working on roaming Pakistan

ChopraRohan — Tue, 30 May 2023 09:18:05 GMT

Hi @Schockwave thank you for your reply, yes I try manual searching of network it will connects to only 3G networks, while connects to 4G network it doesn't connect it all new EE sims are 4G / 5G enabled?

Re: 4G not working on roaming Pakistan

Katie_B — Tue, 30 May 2023 09:37:34 GMT

Thanks for getting back to us @ChopraRohan.

What network are you currently connected to?

Are you aware if anyone else is experiencing this?

Could you confirm if you activated ROAMING before leaving the UK?

Do you have a pack in place to use whilst in Pakistan?

Katie

Re: 4G not working on roaming Pakistan

ChopraRohan — Tue, 30 May 2023 13:10:41 GMT

What network are you currently connected to?

Jazz 4G Network - Connected to Jazz 3G - 4G is forbidden in EE roaming UK

Are you aware if anyone else is experiencing this?

none Other UK network works fine.

Could you confirm if you activated ROAMING before leaving the UK?

Yes

Do you have a pack in place to use whilst in Pakistan?

Yes

Re: 4G not working on roaming Pakistan

Katie_B — Tue, 30 May 2023 13:26:47 GMT

Hi @ChopraRohan.

Are you able to make calls and texts OK?

Katie

Re: 4G not working on roaming Pakistan

ChopraRohan — Tue, 30 May 2023 14:03:00 GMT

yes I can but 4G roaming is not turning on is 4G+ roaming is giving 4G net provider at EE to there?

Re: 4G not working on roaming Pakistan

Katie_B — Tue, 30 May 2023 14:22:24 GMT

If you are able to make calls and have a pack in place I would recommend getting in touch with our technical care team on +44 7953 966 250 @ChopraRohan.

Alternatively, if you do not wish to call please use our live chat service which is available when logged in to your My EE account.

Katie

Re: 4G not working on roaming Pakistan

ChopraRohan — Tue, 30 May 2023 14:31:47 GMT

ok where I find the live chat option of EE

Re: 4G not working on roaming Pakistan

Katie_B — Tue, 30 May 2023 14:36:30 GMT

Hi @ChopraRohan.

Once logged in an option to chat should pop up.

You could also please try visiting this page.

Katie