topic Re: Cannot connect for service in Mobile Services

Cannot connect for service

Rods — Tue, 30 May 2023 09:30:31 GMT

Please assist - recently returned to UK, existing SIM and number, topped up, bought data and minutes, but cannot connect - any ideas ?

Re: Cannot connect for service

Rods — Tue, 30 May 2023 09:22:11 GMT

Please assist - recently returned to UK, existing SIM and number, topped up, bought data and minutes, but cannot connect - any ideas ?

Re: Cannot connect for service

Northerner — Tue, 30 May 2023 11:07:36 GMT

Hi @Rods

When was the last time you made a chargeable call or text before returning to the UK?

Your SIM/number might be in hibernation or dead.

Thanks

Re: Cannot connect for service

Rods — Tue, 30 May 2023 11:29:24 GMT

Yup, was a few years back - but I still had a small credit, and it happily
accepted my top up payment, so I assumed it was still ok.

If it is in hibernation or dead - do you know what I can do to remedy the
situation ?

Thanks for your help.

*-A1B8-4E2AA1F9FDF2>

[mod edit: removed personal details from the forum]

Re: Cannot connect for service

Leanne_T — Tue, 30 May 2023 11:31:53 GMT

Hi @Rods

When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity. You would need to call us.

After 269 days of inactivity we’ll send you a text to let you know the number will be disconnected within 24 hours.

After 273 days the number will be recycled and lost.

Thanks 🙂

Leanne.