topic Re: BT was so much better for mobiles in Mobile Services

BT was so much better for mobiles

pete3117 — Sun, 28 May 2023 10:05:03 GMT

I think EE should take a lesson on customer service. Some of them are really ignorant!

Re: BT was so much better for mobiles

Christopher_G — Sun, 28 May 2023 12:29:27 GMT

Hi @pete3117

Welcome to the community.

What happened? Is there anything we can help you with?

Chris

Re: BT was so much better for mobiles

pete3117 — Mon, 29 May 2023 10:03:51 GMT

Hi Chris, not really. Been with BT for over 12 years, never had a problem,
had 5 mobiles with them, complete broadband, tv the lot. Now they have
pushed me over to EE i cant get anything. I am not eligible My EE tells me
and after phoning them i got this so and so who sounded like my school
teacher from long ago, i`m 77, treated like something else. BT are poplite
and caring, EE just rude and ignorant. Got 2 phones under contract, roll on
next June. Best regards,Peter

Re: BT was so much better for mobiles

Leanne_T — Tue, 30 May 2023 07:02:28 GMT

I am very sorry to hear this @pete3117

Were you looking to purchase another device and been advised you are not eligible?

Leanne.

Re: BT was so much better for mobiles

pete3117 — Tue, 30 May 2023 09:41:29 GMT

Just a basic sim for a phone that had just run out of contract on my BT
account. BT said go to EE, I have 2 iPhones on EE, never had problems with
BT. Peter

Re: BT was so much better for mobiles

Leanne_T — Tue, 30 May 2023 09:44:09 GMT

Thanks @pete3117

What happens if you try and order a SIM plan on the EE Shop online when logged into your My EE account?

Leanne 🙂