topic Dat in Mobile Services

Dat

Sarahevs79 — Sat, 27 May 2023 15:10:33 GMT

I'm In Greece and have unlimited calls texts and data but can't call out as I get a message saying unauthorised selection please help fix this as I have paid for the data roaming pass

Re: Dat

Schockwave — Sat, 27 May 2023 16:04:52 GMT

Hello @Sarahevs79 ,

Welcome to the community,

Did you enable roaming on your account? This you would have needed to do if on monthly contract before going abroad.

Pay as you go would be enabled.

Have you tried a manual search for network?

Re: Dat

Chris_B — Sat, 27 May 2023 16:43:19 GMT

@Sarahevs79 Purchasing add ons doesn’t enable roaming these are different things. The amount of allowance your tariff gives you is not relative to this. Plus you can only use 50Gb of your unlimited data allowance when abroad per month.

Re: Dat

SarahM85 — Mon, 26 Jun 2023 10:09:53 GMT

So what is the answer to the query? How can someone make calls??

Re: Dat

Alex_M — Mon, 26 Jun 2023 10:16:51 GMT

Hi @SarahM85,

Before going abroad you need to text ROAMING to 150 to enable it for your pay monthly sim.

Thanks,
Alex

Re: Dat

SarahM85 — Mon, 26 Jun 2023 10:21:16 GMT

Thanks Alex - so if calling uk from Greece is it +0044 the the number without the 0?

Re: Dat

Alex_M — Mon, 26 Jun 2023 10:24:59 GMT

@SarahM85

Yes if you're calling the UK from greece you can call 0044 instead of the 0.
You can also just do +44 using the + button on the phone's keypad.

For example instead of 01234 567 890 you can just dial:

+441234 567 890
00441234 567 890

Both should work 😊

Thanks,
Alex

Re: Dat

bristolian — Mon, 26 Jun 2023 16:40:46 GMT

Many problems with making calls whilst abroad can also be resolved by manually changing to a different local network - or toggling flight mode.

If that fails to clear, then changing the dialling code as suggested, is a good part of troubleshooting.