topic Re: Why doesn't my 'phone ring?? in Mobile Services

Why doesn't my 'phone ring??

BSM48 — Thu, 25 May 2023 19:05:58 GMT

Twice today my 'phone has not rung but I have received voicemails. The first time was at home next to my router. The second time was when I was outside a building with good signal strength. While I was in the latter building, and before my second missed call, my 'phone rang normally and I had a conversation.

My 'phone is a Samsung A32 5G about 15 months old. These are not the first occasions this has happened but previously I have just thought of them as random mistakes.

What's going on?

Re: Why doesn't my 'phone ring??

bristolian — Thu, 25 May 2023 19:43:39 GMT

"A blip" is the most likely explanation for this.

Was your phone showing a WiFi-calling indicator when it was next to your router?

Re: Why doesn't my 'phone ring??

BSM48 — Thu, 25 May 2023 22:25:42 GMT

Everything is normal with an EE mast at 517m from home. Signal strength is always good. I can provide all the relevant data from my Cell Tower app if required. All jargon to me!

Re: Why doesn't my 'phone ring??

Katie_B — Fri, 26 May 2023 06:46:42 GMT

Hello @BSM48.

Please could you confirm if the WiFi Calling indicator was showing?

Does this seem to happen within one location?

Katie