topic Insurance Provided Handset to be Blacklisted in Mobile Services

Insurance Provided Handset to be Blacklisted

Synopta — Thu, 25 May 2023 11:42:33 GMT

A handset associated with our group account was replaced by a third party insurer in 2021. The handset has now been lost and the insurer requires proof that EE have blacklisted the handset.

In discussion with a Customer Services rep, EE can only blacklist handsets which they themselves have supplied. This suggests an impasse as I can't complete the claim as I can't prove the handset is blacklisted??

Is there a way around this, can EE blacklist the handset if I have the IMEI and proof (from the insurance company) this it was supplied to me?

Re: Insurance Provided Handset to be Blacklisted

Chris_B — Thu, 25 May 2023 12:04:58 GMT

@Synopta You’ve been told wrong EE can block any device even from 3rd parties.

Re: Insurance Provided Handset to be Blacklisted

Synopta — Thu, 25 May 2023 12:16:10 GMT

Thanks Chris, do I just call Customer Services?

Guess they want to see the proof letter from the insurers?

John

Re: Insurance Provided Handset to be Blacklisted

Chris_B — Thu, 25 May 2023 12:17:39 GMT

@Synopta Yes

Re: Insurance Provided Handset to be Blacklisted

Synopta — Thu, 25 May 2023 13:03:53 GMT

Hi Chris

Spoke again to EE and obviously spoke to the correct person. All now sorted

Re: Insurance Provided Handset to be Blacklisted

Leanne_T — Thu, 25 May 2023 14:52:55 GMT

Thanks for coming back and letting us know @Synopta

Glad this is now sorted for you.

Leanne 🙂